Fizz APN & MMS Settings Fix Guide 2025

Fizz APN Settings Not Working? You’re Not Alone

So your Fizz SIM is in. But something’s off.

Maybe data won’t connect. Maybe you’re staring at “MMS failed to send” every time you try to share a photo. Maybe it worked yesterday and now it just… doesn’t.

Frustrating? Absolutely. But I’ve been down this road myself. The culprit is almost always incorrect APN settings—and once you know what to check, the fix takes maybe 5 minutes.

Let’s get you sorted.

Quick Fix: Correct Fizz APN Settings (Copy-Paste Ready)

Before diving into troubleshooting, here are the official Fizz APN settings you need. These work for both mobile data and MMS:

Pro tip: The Fizz MMS proxy settings port 80 or 8080 question comes up a lot—always use port 80. Using 8080 will cause MMS failures.

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How to Manually Configure Fizz APN on Android

Fizz is supposed to send configuration settings automatically via SMS, but this doesn’t always work. Here’s how to set it up manually:

Step 1: Access APN Settings

1. Open Settings on your Android phone
2. Navigate to Network & Internet → Mobile Network → Access Point Names
   • On Samsung: Settings → Connections → Mobile Networks → Access Point Names
3. Tap the + icon to create a new APN

Step 2: Enter Fizz Settings

Fill in these fields exactly as shown:

• Name: Fizz
• APN: mobile.bm
• MMSC: http://mms.mobile.bm
• MMS Proxy: mmsproxy.mobile.bm
• MMS Port: 80
• APN Type: default,mms,supl

Leave all other fields blank or at default values.

Step 3: Save and Select

1. Tap the three-dot menu → Save
2. Select the new Fizz APN as your default
3. Restart your phone completely

That last step? Don’t skip it. I know it sounds basic. But the number of people who enter perfect settings and wonder why nothing changed… and they never restarted. Restart the phone.

How to Fix Fizz MMS Sending Failure on Pixel

Google Pixel phones and Fizz MMS issues. Name a more iconic duo. Seriously, this comes up constantly.

If you’re dealing with MMS sending failure on Pixel, here’s the checklist:

Fix 1: Check APN Type

Make sure your APN Type includes mms. The correct value is:

default,mms,supl

Fix 2: Enable Mobile Data

MMS requires an active data connection, even on Wi-Fi. Go to:

• Settings → Network & Internet → SIMs → Enable Mobile data

Fix 3: Reset APN to Default

1. Go to Access Point Names
2. Tap the three-dot menu → Reset to default
3. Wait 30 seconds, then manually enter Fizz settings again

Fix 4: Clear Messages App Cache

1. Go to Settings → Apps → Messages
2. Tap Storage & cache → Clear cache
3. Restart your phone

Cannot Send Pictures on Fizz? Check These Settings

If you cannot send pictures with Fizz mobile data enabled, the issue is usually one of these:

1. Mobile Data is Actually Off

Double-check that mobile data is truly enabled:

• Pull down your notification shade
• Look for the mobile data icon (two arrows)
• Make sure it’s toggled ON

2. Group Messaging Disabled

For group MMS to work:

1. Open your Messages app
2. Go to Settings → Advanced
3. Enable Group messaging (if available)
4. Set to Send an MMS reply to all recipients

3. Message Size Too Large

Fizz caps MMS at 1MB. Send a huge photo? It fails silently. No error message, just… nothing.

• Reduce image quality in your camera settings
• Or honestly? Just use WhatsApp or Signal. MMS is kind of a relic anyway.

How to Resend Fizz Network Configuration SMS

Lost your original configuration SMS? Here’s how to resend Fizz network configuration SMS notification:

Method 1: Through Your Fizz Account

1. Log into fizz.ca
2. Go to My Account → My Plan
3. Look for Resend network settings or Send configuration
4. Check your SMS inbox within 5 minutes

Method 2: Remove and Reinsert SIM

1. Turn off your phone
2. Remove the Fizz SIM card
3. Wait 30 seconds
4. Reinsert the SIM
5. Turn on your phone
6. The configuration SMS should arrive automatically

Method 3: Contact Fizz Chat Support

If the above doesn’t work:

1. Go to fizz.ca and use the chat widget
2. Ask them to push network configuration to your device
3. They can trigger a new configuration SMS from their end

Common Fizz APN Mistakes (And How to Avoid Them)

Here are the typos and errors we see most often:

Watch out: If your APN settings are grayed out, your phone may be carrier-locked. Contact your previous carrier to unlock it, or try resetting network settings.

Still Not Working? Advanced Troubleshooting

Check VoLTE Compatibility

If mobile data and calls both aren’t working, your phone might not be VoLTE-compatible with Fizz. As of July 31, 2025, Fizz will shut down 3G, and all calls must go through VoLTE.

To test VoLTE compatibility:

1. Dial #8378 (or #TEST) from your phone
2. Listen to the message
3. If it confirms “LTE-4G network,” you’re good
4. If not, see our VoLTE troubleshooting guide

Reset Network Settings (Nuclear Option)

This erases all saved Wi-Fi passwords and Bluetooth pairings, but it often fixes stubborn issues:

• Android: Settings → System → Reset options → Reset Wi-Fi, mobile & Bluetooth
• iPhone: Settings → General → Transfer or Reset → Reset → Reset Network Settings

Fizz APN Settings for iPhone

Good news: iPhones usually configure themselves automatically. If not:

1. Go to Settings → Cellular → Cellular Data Network
2. Under Cellular Data, enter:
   • APN: mobile.bm
3. Under MMS, enter:
   • APN: mobile.bm
   • MMSC: http://mms.mobile.bm
   • MMS Proxy: mmsproxy.mobile.bm
   • MMS Max Message Size: 1048576
4. Restart your iPhone

FAQ: Fizz APN & MMS Troubleshooting

Why does my Fizz APN keep resetting?

Some Android phones reset APN settings after updates. After each OS update, check that your Fizz APN is still selected as default.

Can I use Fizz without APN settings?

No. APN settings are required for mobile data and MMS. Calls and SMS may work without them, but you won’t have internet access.

What if my phone doesn’t have APN settings?

iPhones hide APN settings by default. Insert your Fizz SIM, restart, and wait for automatic configuration. If it doesn’t work after 10 minutes, contact Fizz support.

Does Fizz work on all unlocked phones?

Most unlocked phones work, but VoLTE compatibility matters. Check the Fizz certified device list or dial #8378 to test.

Why is MMS working but mobile data isn’t?

This is rare but can happen if you have APN Type set to mms only. Change it to default,mms,supl.

Fizz APN Settings Grayed Out?

If your APN settings are grayed out and you can’t edit them, here’s what’s happening and how to fix it:

Cause 1: Carrier Lock Your phone may be locked to a previous carrier (Rogers, Bell, Telus, etc.). The lock prevents APN changes.

Fix: Contact your previous carrier and request an unlock code. Once unlocked, you can edit APN settings freely.

Cause 2: MDM Profile (Work Phones) Enterprise/work phones often have Mobile Device Management that locks settings.

Fix: Contact your IT department or remove the MDM profile (Settings → General → VPN & Device Management on iPhone).

Cause 3: Android Bug Some Android versions have a bug that grays out APNs.

Fix:

1. Go to Settings → Apps → Show system apps
2. Find “Carrier Services” or “SIM Toolkit”
3. Clear cache and data
4. Restart phone

What Happened to My APN for Fizz?

Did your data suddenly stop working? Here’s what happened to my APN for Fizz and why settings vanish:

• OS Update: Android and iOS updates sometimes reset APN settings
• SIM Swap: Removing/reinserting SIM can trigger auto-configuration that overwrites your manual settings
• Carrier Update: Fizz occasionally pushes configuration changes that override existing APNs

Prevention:

• After any update, immediately check your APN settings
• Screenshot your working settings so you can restore them quickly

Do I really need to restart my phone after setup?

Yes. This step is critical and often skipped. After entering or changing APN settings:

1. Save the new APN
2. Select it as default
3. Completely power off your phone (not just sleep)
4. Wait 30 seconds
5. Power back on
6. Wait 2-3 minutes for network registration

Many users skip the restart and wonder why settings don’t take effect. The modem needs to reinitialize with the new configuration.

Why is my Fizz mobile hotspot connected but has no internet?

This is usually due to the APN Type. Go back to your APN settings and add ,dun to the end of the APN Type field so it reads: default,mms,supl,dun. If your phone doesn’t allow editing the APN Type, try adding dun in capital letters or create a completely new APN profile.

Why am I not receiving verification codes (2FA) from banks?

First, ensure your SMSC number is correct (usually +14385200092 or +15144240053). If that doesn’t work, try adding a small amount of funds (e.g., $5) to your Fizz Wallet. Some automated systems perceive 2FA texts as “premium” messages, and the system blocks them if your wallet balance is $0.00, even if you have unlimited texting.

What does “Fizz EXT” mean and will I be charged for roaming?

Fizz EXT means you are connected to a partner network (like Rogers or Bell/Telus towers) because the main Fizz signal is weak. You will not be charged extra as long as your plan covers the region (e.g., Canada-wide). However, usage on Fizz EXT is meant for occasional travel; permanent usage may lead to service restrictions.

Do I need to change my APN settings for USA roaming?

No. You use the exact same mobile.bm settings in the USA. If data isn’t working, ensure:

1. Your Data Roaming toggle is ON in your phone settings.
2. You have a Canada + USA plan or an active Travel Add-on.

How do I set up Visual Voicemail on Android vs. iPhone?

On iPhone, it is built into the native Phone app. On Android, you must download the specific Fizz | Visual Voicemail app from the Google Play Store. It will not work in the native Samsung or Pixel phone dialer.

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